What Does it Take to Get CX Right? [It’s Not Just the Technology]
SmartKarrot
DECEMBER 16, 2021
public utilities and education), it is easy to voice discontent using omnichannel platforms. Did you know that the more a company invests in CX, the more cost-optimized that particular account becomes? A seminal report by Harvard Business Review found that positive customer experiences can slash your cost-to-serve by a third4.
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