What Does it Take to Get CX Right? [It’s Not Just the Technology]
SmartKarrot
DECEMBER 16, 2021
public utilities and education), it is easy to voice discontent using omnichannel platforms. Customers are your biggest advocates, and a happy customer will leave reviews, aid-in word-of-mouth marketing, and convert new prospects who on the fence. Even in industries where competition is less severe (e.g., WHY do we buy?
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