What Does it Take to Get CX Right? [It’s Not Just the Technology]
SmartKarrot
DECEMBER 16, 2021
public utilities and education), it is easy to voice discontent using omnichannel platforms. This is particularly relevant for sectors like FMCG, consumer apparel, and, most recently, consumer-facing software apps. Did you know that the more a company invests in CX, the more cost-optimized that particular account becomes?
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