ChurnZero

JANUARY 13, 2023

Ed Powers , principal consultant, Service Excellence Partners. 2023 will be a big year gaining market traction in new customer intelligence platforms. Company-wide operational efficiency initiatives will force CS leaders to take a hard look at their teams, tools, and customer journeys. Anita Toth , Chief Churn Crusher.

Trends 98

Trends Customer Success Sales Hiring Scale 98

SmartKarrot

FEBRUARY 21, 2023

When required, set an example for your direct reports by working directly with clients and showing them what best-in-class looks like in terms of operational efficiency and client communication. knowledge of market research, consumer feedback, and user requirements. Use appropriate data and a data-driven strategy.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

Valuize Consulting

DECEMBER 22, 2021

We recommend using a combination of external and internal research methods, such as market research, QBRs and customer surveys, to cover your bases. . For each persona, it’s important to gain a deep understanding of their role, urgent challenges, opportunities and how your product addresses these.

Customer Success 52

Customer Success Sales Retention Operational efficiency. 52