Remove Construction Remove Onboarding Remove Operational efficiency. Remove Sales Recruiting
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Paul Adams on avoiding over-corrections and finding balance when problem-solving

Intercom, Inc.

The great product companies I’ve observed certainly obsess over that process , and they obsess about being operationally efficient and excellent. We would literally just say: “Hey, we need to construct. Third swing: hiring vs. onboarding. We had this situation where new people were onboarding new people.