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Feb 24 – Customer Success Jobs

SmartKarrot

Taking care of level 1 escalation requests, offering entrepreneurs options to reduce churn, or elevating the matter to a Senior CSM and producing complaint summaries for management review. Consult our Investor Relations team. The operations team and I work together to set up a SOP, but the CSM is still in charge of maintaining it.

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Changing the Way We Work with Founding Partner Lan Xuezhao at Basis Set Ventures (Video + Transcript)

SaaStr

Today She discusses how everything is changing in the current climate, the rise of war-time founders, having teams work remote, and the supply-chain reimagined. These founders have described their investors as resilient, as ambitious, as modest and diligent. Lan Xuezhao is the Founding Partner at Basis Set Ventures.

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170+ Women in Sales Share Their Career-Defining Aha Moment

Sales Hacker

Bring your feelings, gut instinct, experience, and constructive emotion into the boardroom and sit at the table. If you do something constructive with your doubt, and use it to advance yourself, it can be an asset. I had never quit a job before unless it was due to a promotion or a better opportunity. Doubt is a part of life.

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