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Measurement: What SaaS platform builders need to know to prepare for growth, Part 3

CloudGeometry

DevOps has largely completed the evolution of systems monitoring from the datacenter/IT worldview to what is commonly referred to as observability. State of DevOps Report, DORA Research Institute, 2019 The latest iteration of the study was launched in May 2021. As it turns out, SaaS operational platform metrics are also abundant.

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What is SaaS Management? The 2021 Guide

BetterCloud

SaaS management is the practice of managing the day-to-day operations across an organization’s software-as-a-service (SaaS) applications. And because you can’t prove it either, it’s hard to claim that your organization is in compliance. What is SaaS management? Because you can’t manage and secure what you can’t see.

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Announcing the SaaSOps Stars of 2019

BetterCloud

Just as DevOps has transformed how companies develop products, SaaSOps has redefined how companies enable their employees by equipping them with the technologies they need to be productive, regardless of their role. Sprinklr’s workflows cover onboarding, offboarding, and mid-lifecycle changes. Innovation in Education.

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Understanding Multi-tenancy, the Keystone of SaaS

CloudGeometry

The Fundamental Goal of SaaS tenant Isolation – Know what tenancy is, its types, and key services from a user/customer context. A tenant is the set of application services dedicated to a single specific set of users and customers. It is the secret to effective tiering and scaling. Let’s take a closer look.

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New at Intercom uncut: Watch our entire virtual launch event

Intercom, Inc.

We’re fresh from our first virtual global event, New at Intercom. We introduced Intercom as the Engagement OS , the customer communications platform that enables the most critical component of the modern customer journey: ongoing engagement, throughout the customer journey – from acquiring to onboarding, activating, support, and beyond.

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