compliance Customer Success New CTO SMB 
SaaStr
JANUARY 12, 2022
“For large enterprise customers, your stakeholder map is almost always too small” — Alex Farmer, VP CS, Cognite Data. Another top mistake SMB folks make trying to sell enterprise. “That it was much easier to do more in order to keep that customer than to get a new “top” customer.
SaaStr
AUGUST 15, 2020
362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Customers’ expectations are higher than ever with more access to information and options. I’m sure many of you use New Relic. Jay Snyder: Yeah.
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