Understanding the Real Impact of Improving Customer Retention
ChurnZero
MARCH 22, 2019
Did you know: For every 1% increase in revenue retention, a SaaS company’s valuation increases by 12% after five years? How to structure and compensate a Customer Success team. It’s especially great if you get payment up front and then know that customer is profitable from that point on. . You Mon: That’s a great question.
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