Compensation, Headcount, Leadership and Marketplace as a Service

How Customer Success can get a bigger piece of the budget pie with Jeff Heckler

ChurnZero

NOVEMBER 18, 2022

According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. My job is to continually inform and share knowledge that’s going out in the marketplace. This is something that I’m doing with fractional headcount allocation. A lot of times, my COO might know about it.

Customer Success

Customer Success Sales Hiring Headcount Scale

Sales and GTM in Uncertain Times with Adnan Chaudhry and Matt Garratt (Video + Transcript)

SaaStr

JUNE 16, 2020

I was an account executive covering financial services vertical and covering in New York. Adnan Chaudhry: We’re doing sales leadership, all hands calls with customer service and support and sales every single week. And so, I remember being in New York and the whole market was melting down. We learned from that early on.

Sales Hiring

Sales Hiring Scale SaaS Payments Payment Services

SaaS Brief

How Customer Success can get a bigger piece of the budget pie with Jeff Heckler

Sales and GTM in Uncertain Times with Adnan Chaudhry and Matt Garratt (Video + Transcript)

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