Intercom, Inc.

AUGUST 20, 2019

In most sales organizations, SDR is a foundational early sales role, the day-to-day work of an SDR can feel repetitive, and closing roles usually offer higher compensation than SDR roles. At the time I didn’t fully value the SDR experience or the skill set I was developing. There are a few reasons behind this. The virtue of patience.

Sales Hiring 35

Sales Hiring Underperforming Technical Team Sales Headcount 35

ChurnZero

DECEMBER 2, 2022

Does your Customer Success team have the right structure, workload, and engagement model to hit its goals? Re-segmenting your customer base is a natural evolution of your company, product, and team’s growth. We also had to think about how we were doing their variable compensation to incent fairness across the team.

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98

OPEXEngine

AUGUST 9, 2021

And, that’s a shame as better budgeting and planning tools can bring far more flexibility into the planning, forecasting, and budgeting process. If the new solution doesn’t produce this, then the implementation team has likely set its sights too low or has ignored significant value-creating and change opportunities.

Software Review 52

Software Review Underperforming Technical Team Technical Review Headcount 52