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Top 10 Customer Service Trends for 2021

SmartKarrot

DECEMBER 18, 2020

But instead of spending money on increased headcount, companies are planning to spend heavily on technology. With increased spending, companies are able to automate their customer service efforts. 9 Customer service as a company culture. This customer service trend will pick up drastically for the next year. #4

Marketplace as a Service 10
Marketplace as a Service Trends Customer Lifetime Value Headcount 10
article thumbnail

Top 10 Customer Service Trends for 2021

SmartKarrot

DECEMBER 18, 2020

But instead of spending money on increased headcount, companies are planning to spend heavily on technology. With increased spending, companies are able to automate their customer service efforts. 9 Customer service as a company culture. This customer service trend will pick up drastically for the next year. #4

Marketplace as a Service 10
Marketplace as a Service Trends Customer Lifetime Value Headcount 10
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