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The Stages Of A SaaS Company: When To Scale For Success

Chargify

Common activities your SaaS should focus on during the pre-startup stage can include: Talking to potential customers. Establishing relationships with advisors and/or mentors. Hiring mistakes (at this stage bad hires can harm company culture). CEO Alex Turnbull explains “more customers means more bugs.

Scale 74
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SaaStr Podcast #364 with Figma Head of Sales Kyle Parrish

SaaStr

I guess my question to you, and it sounds so rude, but it’s like, in a model like this, is sales not just customer success? That’s what we’re seeing being really successful. At Figma, for example, we actually don’t have a customer success team. Kyle Parrish: No, it really isn’t.