SaaStr

NOVEMBER 2, 2019

How does your customer success and customer support functions change with the move to enterprise? Billion acquisition is just one milestone in the early innings of the company’s story. Krish Subramanian: We are software engineers by training. And then we decided to start a company.

Scale 134

Scale SaaS Payments Sales Recruiting Payment Services 134

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. But we provide a combination of APIs and software. They built their first company and sold it when they were teenagers. Dare I say SaaS.

Scale 121

Scale Payment Services Payment Methods Sales Hiring 121

Chargify

APRIL 23, 2019

It came up because people regularly refer to Chargify as a startup, but our company has been around since 2009. There are specific stages a software-as-a-service (SaaS) company moves through during its life cycle. Do you really need to know what phase your company is in?”. Payment overdue. I don’t think so.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

CustomerSuccessBox

JULY 19, 2022

From the moment a lead becomes a customer, it is critical to provide value and ensure that a good product experience is achieved. The most successful businesses create repeatable processes that lead consumers to become advocates. This is referred to as a customer success framework. What is a Customer Success Framework?

Customer Success 52

Customer Success SaaS Payments Payment Services Outsourced Development 52

SaaStr

OCTOBER 24, 2019

Christian Lanng : So we started with something very, very narrow, which was invoicing. But invoicing happens to be connected to something really, really important, which is payments. So if you get the invoice, you get the payment and that’s a lot more interesting. You pay a subscription. ” No.

Payments 102

Payments Payment Features SaaS Payments Underperforming Technical Team 102

Sixteen Ventures

DECEMBER 31, 2019

Customer Success is transformative. Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. In the SIX(!)

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136