FastSpring

APRIL 26, 2022

In the language of SaaS, I churned. And the experience got me thinking: Was immediate removal of paid features the best chance to keep me from churning? When did I officially count as “churned”? Did they count me as churned on the day I canceled? In part one, we cover benchmarks and common churn formulas.

Benchmarks 141

Benchmarks Churn Payments SaaS Payments 141

Chargify

APRIL 23, 2019

There are specific stages a software-as-a-service (SaaS) company moves through during its life cycle. Establishing relationships with advisors and/or mentors. Here’s an example: in the beginning, New Relic didn’t see their target customers as developers. Ensuring your product, marketing and sales teams are aligned.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. There are rules in starting an enterprise software company. In 2016, Hubspot was still a scrappy player that had only recently IPO’d, with a market cap around $1B. A SaaStr Classic!!

Part-Time VPE 218

Part-Time VPE Technical Cofounder CTO Hire New CTO 218

SaaStr

JUNE 28, 2019

He founded four companies: Skok Systems, Corporate Software Europe, Watermark Software, and SilverStream Software and did one turnaround with Xionics. Dave Kellogg is a leading technology executive, independent board member, advisor and angel investor. Three of the companies he founded went public and one was acquired.

Outsourcing Services 112

Outsourcing Services Scale Sales Hiring SMB 112