Churn, Customer Success, Headcount and New CTO

The New Economics Of Customer Success: Showcasing The ROI Of Customer Success To Your CFO

Valuize Consulting

OCTOBER 7, 2021

Customer Success Is A Growth Engine. You Just Need An Effective Customer Success Metric To Prove It. For example, in Sales, you can take your Annual Revenue Target, divide it by the Projected Revenue Attainment Per Headcount (factoring in some ramp time) and out comes a Headcount projection.

Customer Success

Customer Success New CTO Scale Headcount

What's the ROI of your mom?

ProfitWell

DECEMBER 6, 2019

That’s what David Apple—customer success and sales guru at Notion— is asking. Along with: What’s the ROI of your customer success manager? He references Dan Steinman from Gainsight , who says, “the natural tendency for customers is towards churn.”. If we fail, our customers will churn.

Scale

Scale CTO Hire Sales Hiring New CTO

SaaS Brief

The New Economics Of Customer Success: Showcasing The ROI Of Customer Success To Your CFO

What's the ROI of your mom?

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