Where Customer Success Reports To Typically, Who Really Owns Renewals, And More from ChurnZero
SaaStr
NOVEMBER 18, 2022
So ChurnZero put out a great new report surveying 1,037 customer success professionals. There is almost no software and non-headcount budget for CS. 64% of CS teams spend $200,000 or less a year on non-headcount, with growth stage companies spending the least, just 0.1% More on Customer Marketing here.
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