Totango

APRIL 28, 2021

In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to create a customer-centric experience. Such a dramatic shift in business priorities requires a change in company behavior that can seem daunting. The customer’s product ROI.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71

SmartKarrot

OCTOBER 18, 2021

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. Collecting referrals from businesses when possible.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

CustomerSuccessBox

JUNE 8, 2021

The Director of Customer Success acts as orchestrator and owner of the operational strategy and plan for the business. In the role of the leader, He/She delivers critical business insights and performance requirements to drive immediate, medium, and long-term business decisions and process improvements. Own Key Metrics.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52

Totango

MAY 15, 2019

In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to create a customer-centric experience. Such a dramatic shift in business priorities requires a change in company behavior that can seem daunting. The customer’s product ROI.

Customer Lifetime Value 89

Customer Lifetime Value Enterprise Product ROI Customer Success 89

Totango

JULY 16, 2019

The digital transformation of business has created a customer-centered economy where customers seek short-term commitments and value choice, flexibility, and personalized service. By focusing on metrics that closely influence business outcomes , you can better provide value. Adoption metrics that reveal how a customer uses the product.

Customer Lifetime Value 68

Customer Lifetime Value Outsourced Development Product ROI Customer Success 68

Totango

MAY 23, 2019

When your goal is to grow your customer’s business, upselling becomes a means, not an end. It’s also worth noting that up to 70% of revenue in a subscription business comes from existing customer renewals and upsells. If you know your customer’s business, you should be able to offer relevant advice on its growth.

Customer Success 75

Customer Success Product ROI Enterprise Metrics 75

Totango

APRIL 5, 2019

You can position yourself as a customer-centered business and embrace a company-wide ethos of nurturing customer growth, but you still need to know if the product is having a practical, positive impact on a customer’s daily workflow. The goal of customer success is to generate recurring revenue by creating customer lifetime value.

Customer Success 74

Customer Success Metrics Customer Lifetime Value Product ROI 74