SaaStr

JANUARY 12, 2022

. “That it was much easier to do more in order to keep that customer than to get a new “top” customer. That you can’t have a majority of y our revenue dependent on one customer. We all underresource customer success vs. sales. A good exercise to do after you lose any top customer.

CTO Hire 267

CTO Hire Sales Hiring New CTO CTO 267

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

Sales Hiring 88

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 88

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 161

Scale Enterprise Scaling Sales Hiring 161

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Customers’ expectations are higher than ever with more access to information and options. I’m sure many of you use New Relic. Jay Snyder: Yeah.

Payment Methods 189

Payment Methods Merchant Services Scale Payments 189

OpenView Labs

OCTOBER 11, 2019

In a market that requires companies to earn their customers’ business each and every day, it can literally make or break your entire business model. With twenty-five years in the software business, I’ve seen my share of pricing exercises. Ensuring Success – Teamwork and Focus. No unexpected costs.

Sales Hiring 40

Sales Hiring Part-Time VPE CTO Hire Technical Review 40

Sales Hacker

OCTOBER 13, 2020

Sam Jacobs : What’s the business model? And by the time the song comes out, you’re not even going to really appreciate it because you’ve written 20 new songs, and those are the ones that you can’t wait to hear. Or how do you make money? And this company particularly was started in North Carolina.

Marketplace as a Service 96

Marketplace as a Service CTO Hire Sales Recruiting Scale 96