article thumbnail

What is a good Net Retention Rate in SaaS?

CustomerSuccessBox

Cloud-based software that offers online surveys to collect data, gives a backend data analysis tool and also has solutions for consumer marketing and brand management. An identity management cloud solution that verifies the employee and manages their access to any application and is compatible with on-premise software as well.

article thumbnail

Revealed: 6 Account Management Best Practices for B2B Companies!

SmartKarrot

Customer touchpoints include all direct and indirect customer contacts with your brand. Every customer interaction influences how consumers perceive a brand, which impacts sales. First-time interactions with your brand typically occur through organic search and paid advertisements on various internet channels (e.g., It is done.

B2B 11
article thumbnail

The Midas List Live (Video + Transcript)

SaaStr

I used to call it lean back commerce, how do you get entertained and then suddenly discover something that you want to buy? So where do you get actually, the fun back into your life and some people will say it’s education, entertainment. I think Instagram is sort of the best example of that. What’s the future there?