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Super Agents as one of the New Customer Service Trends

Upscope

4) New contact center jobs will be created; for example, data scientists, automation specialists, and application developers. The amount of data needed might go down as AI gets better but so far most bots are bad at answering anything beyond very basic questions. I want all team members who do customer support to enjoy it.

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SaaStr Podcasts for the Week with Justin Bedecarre, Jen Nguyen, Jason Lemkin, and Aaron Levie

SaaStr

Centralized HQs with all the perks and amenities “under one roof” have traditionally been used as recruiting tools to attract and retain top talent. And honestly, we’re limiting ourselves by proximity on recruiting a diverse best-in-class team. This will be a really strong indicator of retention and recruiting.

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38 Bright Asian SaaS Stars

SaaStock

It is based on blockchain and allows businesses to take care of their finances on a number of platforms and in multiple currencies. Talkpush is a conversational recruiting CRM that allows employers and job seekers to connect in new ways across the globe. It provides smart hardware self-development and cloud service.