Remove B2B Remove Branding Remove Product ROI Remove Underperforming Technical Team
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SaaStr Podcasts for the Week with B Capital Group and Bessemer Venture Partners — February 7, 2020

SaaStr

Prior to joining the world of venture, Karen was a Senior Director at Apple and before Apple, Karen spent an incredible 9 years at Box as a founding member of the executive team, where she was responsible for defining and leading Box’s Industry GTM strategy. We immediately pivoted from a consumer company to a B2B company.

Scale 175
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7 Easy (yet efficient) Ways to Prove Customer Value

CustomerSuccessBox

If they continue to receive value, they’ll continue the relationship with your brand. Benefits can include: Product quality Problem-solving ability Brand’s reputation Advantages of Partnering you as a vendor, etc. The costs may include: Price of the product. Poor customer service, etc. Maintenance costs.