Andreessen Horowitz

MARCH 21, 2024

On a much smaller scale, we’ve also started to see some leaders deploying their genAI budget against headcount savings, particularly in customer service. One company cited saving ~$6 for each call served by their LLM-powered customer service—for a total of ~90% cost savings—as a reason to increase their investment in genAI eightfold.

Generative AI 145

Generative AI Enterprise AI Artificial Intelligence 145

How To Buy Saas

MAY 21, 2025

Customer Support Slowness: Some users report that Breezys support can be slow to respond during peak times. Customer Support Speed: One drawback noted is that support responses can be slow, possibly due to time zone differences (Manatal has roots in Asia). This could be an issue if you need immediate help.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

Chart Mogul

DECEMBER 22, 2021

We will support exports to Amazon S3, Microsoft Azure Blob, and Google cloud storage. A very high bar for customer support… as ever. At ChartMogul, responding and resolving customer queries promptly is a top priority. To add to that, our uptime for 2021 (for both the App and the API) was an impressive 99.95%.

Software Review 52

Software Review Systems Review Payment Features PayPal 52

SaaStr

OCTOBER 16, 2024

Google Cloud , Azure, and GitLab, all tied directly or indirectly to AI, are seeing massive acceleration. But Google Cloud, Azure, and GitLab are all benefiting and on fire. AI has ripped through categories like the post-sales space and customer support centers. But you have to grow revenue faster than headcount.

Sales Hiring 321

Sales Hiring Scale AI SaaS 321