AWS Company Culture Customer Success Leadership 
SmartKarrot
JUNE 30, 2022
Customer success is one aspect of corporate SaaS mergers and acquisitions that is sometimes overlooked. Organizations are guilty of putting it on the back burner even though it is one of the most crucial factors in success. Maintaining the focus on customer success throughout the mergers and acquisitions process is difficult.
SaaStr
JANUARY 28, 2020
TWITTER QUESTION 1: If there’s a recession, what can we as SaaS companies expect? Anthony : I’ll add more too and this sounds like a sponsored answer, but customer success becomes even more important as we sort of think about where growth is coming from. Jason : Or you have this customer success person.
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SaaStr
MAY 15, 2020
333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. Finally, before YesWare, she was VP of Sales @ Engine Yard, where she tripled monthly recurring revenue, over the course of her 3+ year tenure, in 3 key leadership roles.
SaaStr
AUGUST 10, 2023
How Much Does Culture Matter, And How Do You Build One That Pays Dividends? We hear this everywhere — culture is everything. Company culture is a difficult thing to get right because it’s intangible, yet you have to establish it early. What does company culture do for a company?
SaaStr
OCTOBER 25, 2019
How does Liat think about aligning both the personal ambitions of the person with the wider objectives of the company? Why does Liat reject the notion of “hands off leadership?”. Companies often worry about whether to go horizontal or vertical, how does Liat personally think about this choice? Is there ever a right way to do it?
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