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New ARR and CAC in Price-Ramped vs. Auto-Expanding Deals

Kellblog

Say you sign a three-year deal with a customer that ramps in payment structure: year 1 costs $1M, year 2 costs $2M, and year 3 costs $3M. the right for 1,000 people to use a SaaS service) – so the payment structure is purely financial in nature and not related to customer value. Payment structure. $1M. GAAP revenue. $1M.

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Super Agents as one of the New Customer Service Trends

Upscope

Below we'll cover what organisations are saying about super agents as one of the new customer service trends and then add Upscope's own view on happy super agents and the services they'll need. 4) New contact center jobs will be created; for example, data scientists, automation specialists, and application developers.

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Top 30 SaaS Companies in India

SmartKarrot

SaaS (Software as a service) has become a buzzword in recent years. A SaaS company is a service provider that hosts applications and makes them available to customers over the internet. A report from Bain & Company predicted that “Indian SaaS companies will reach $30 billion in revenue by the year 2025”. IBSFintech.