Remove Application Development Remove Customer Support Remove Sales Remove Underperforming Technical Team
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Application Security Tools: Which One Should You Choose?

Audacix

Even after knowing the massive difference that automated vulnerability scanning tools can make, many organizations are hesitant to integrate application security tools in the software development life cycle. Similarly, testers and developers need to know about these features of application security tools.

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New ARR and CAC in Price-Ramped vs. Auto-Expanding Deals

Kellblog

I’ve been asked about this a few times lately, less because people value my accounting knowledge [1] but rather because people are curious about the CAC impact of such deals and how to compensate sales on them. Let’s say in this example the customer is getting the exact same value in all 3 years (e.g., Add $2M in ending ARR.

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Super Agents as one of the New Customer Service Trends

Upscope

So what about customer support? The damn thing is writing code now let alone basic support answers. Below we'll cover what organisations are saying about super agents as one of the new customer service trends and then add Upscope's own view on happy super agents and the services they'll need. Support is tough.

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Intercom on Product: Rise of the “keyboard-first” generation

Intercom, Inc.

There’s actually another one, now that I think about it: Quill , which is a really fast version of Slack, really excellent messaging for teams. If it was a really perfect fit for you, it would just have to have been bad for somebody else. They obviously talk to customers; they talk to customers all the time.