Intercom, Inc.

APRIL 18, 2019

Customer Success was barely a discipline when Anthony joined Gainsight, but thanks to the rise of SaaS and subscription-based business models more generally, where retaining and providing value to your existing customers is a non-negotiable, the category has exploded. Or an airline at 34. Or a mail-order record company at 20.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

Point Nine Land

APRIL 9, 2021

To add to this, B2B marketplaces tend to have various different business models (commission, SaaS, not monetizing in the beginning), which makes it very difficult to come up with one-size-fits-all metrics for each funding round. Proven ability to recruit. Economics and Acquisition ?? Series A Round Dynamics ??

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

ProfitWell

OCTOBER 1, 2019

Recurly—provider of enterprise-class subscription billing management for thousands of businesses worldwide—raises $19.5 Breaking down technical concepts for sales, customers, and partners to better understand. For Amazon—and many other successful subscription companies—the work isn’t done once the sale is made.

Technical Review 40

Technical Review Sales Recruiting Airlines Subscription 40

Sales Hacker

AUGUST 18, 2020

This week on the Sales Hacker podcast, we’ve got a fantastic episode for you. He even managed to help pivot the company from a programmatic transactional revenue model to a subscription model over the course of, not just the last three months during COVID, but over the course of the last few years. We’re on iTunes.

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

SaaStr

AUGUST 22, 2020

Centralized HQs with all the perks and amenities “under one roof” have traditionally been used as recruiting tools to attract and retain top talent. And honestly, we’re limiting ourselves by proximity on recruiting a diverse best-in-class team. This will be a really strong indicator of retention and recruiting.

Sales Recruiting 147

Sales Recruiting Cloud CTO Hire Scale 147

SaaStr

MAY 29, 2020

Prior to Workplace, Christine was Head of America’s for Facebook’s Audience Network and before that spent 5 years as a Group Director across multiple different sales and account teams within Facebook’s mid-market channel. Christine Trodella: We’re very different businesses. Loving our podcast content?

Scale 222

Scale Sales Recruiting Pricing Leadership 222

SaaStr

JULY 10, 2020

The first will be sharing five perspectives and things that I found to be useful in adjusting sales in the midst of a crisis or a turnaround. We also challenged the sacred cow, the assumption at the time, that the website was cannibalizing store sales, in the bricks. That’s more than the entire airline industry.

Scale 186

Scale Sales Hiring Pricing Sales Recruiting 186