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The Evolution of DevOps in Cloud Application Development

How To Buy Saas

In today’s moving software development arena the DevOps movement stands out as a game changer bridging the gap, between development and operations teams. This collaboration aims to boost teamwork streamline operations and speed up software delivery.

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11 Ways to Effectively Reduce Customer Support Load

User Pilot

In this article, we will learn how to effectively reduce the load on your customer support team with 11 effective tactics. TL;DR Product complexity, new features and updates , and poor onboarding can lead to high customer support loads. Use customer support tools to reduce your support team’s need for human intervention.

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SaaStr Podcasts for the Week with Bernadette Nixon, Jay Snyder, Nick Mehta, Loren Padelford, and Jason Lemkin

SaaStr

Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends. How do you help your team make that link to value? So it’s about operational efficiencies, productivity gains, digital experiences and making sure we’ve captured those. This will be built into the product.

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Customer Experience (CX): Frequently Asked Questions

SmartKarrot

Effectively train your customer-facing teams. Use Artificial Intelligence to your advantage (AI). Delivering personalization at scale Identifying & prioritizing CX problems and opportunities Generating actionable insights quickly Ensure Deep Enough Customer Understanding Developing a CX Culture and Customer-first Mindset.