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The Ultimate Guide to Creating a Customer-Centric Culture

Totango

Use the right customer success metrics. Succeeding in a recurring revenue environment depends on ensuring your customer is continually satisfied, and these best practices will help you do just that. Use the Right Customer Success Metrics. The customer success metrics you should monitor include: How engagement affects revenue.

article thumbnail

The Ultimate Guide to Creating a Customer-Centric Culture

Totango

Use the right customer success metrics. Succeeding in a recurring revenue environment depends on ensuring your customer is continually satisfied, and these best practices will help you do just that. Use the Right Customer Success Metrics. The customer success metrics you should monitor include: How engagement affects revenue.