Acquisition Cost optimization & reporting Engagement Strategy 
SmartKarrot
MARCH 4, 2021
Build out a strong Customer Success SaaS strategy and ensure that current and future activities are aligned with that strategy. Own and drive high-impact initiatives that solve problems like scalable onboarding, retention, and increasing engagement and usage. Establish, drive, and iterate on metrics and KPI’s for the team.
SmartKarrot
DECEMBER 16, 2021
But surprisingly, most businesses have had a (very) late-start to actioning CX strategies. Did you know that the more a company invests in CX, the more cost-optimized that particular account becomes? A seminal report by Harvard Business Review found that positive customer experiences can slash your cost-to-serve by a third4.
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