Acquisition Churn Customer Success Technical Cofounder 
FastSpring
APRIL 26, 2022
In the language of SaaS, I churned. And the experience got me thinking: Was immediate removal of paid features the best chance to keep me from churning? When did I officially count as “churned”? Did they count me as churned on the day I canceled? In part one, we cover benchmarks and common churn formulas.
Chargify
APRIL 23, 2019
Common activities your SaaS should focus on during the pre-startup stage can include: Talking to potential customers. Establishing relationships with advisors and/or mentors. Our recurring billing services let SaaS companies focus on their business and customer acquisition instead of the nuts and bolts of billing.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SaaStr
JUNE 1, 2021
Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!
SaaStr
JUNE 28, 2019
Dave Kellogg is a leading technology executive, independent board member, advisor and angel investor. In his most recent role, Dave was the CEO @ Host Analytics where he quintupled ARR, halved customer acquisition costs and increased net retention rates before selling the company to a private equity sponsor.
SaaStr
AUGUST 6, 2020
To date, Chen has raised over $146M with Tipalti from the likes of Oren Zeev, Dan Rose, Mike Chalfen and then Greenspring, Truebridge and 01 Advisors to name a few. How does Chen advise founders to think about annual dollar churn? * How does Chen think about aligning revenue scale to your customers? Where do many go wrong?
Expert insights. Personalized for you.
123 
Let's personalize your content