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Measurement: What SaaS platform builders need to know to prepare for growth, Part 3

CloudGeometry

In this blog series, we explore how these three dimensions figure into key technical recommendations which enable scale in pursuit of SaaS business growth. Part 3: Measurement One of the great breakthroughs of SaaS as a business strategy is in how it puts users and subscribers front and center of software development and keeps them there.

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Solving the Innovator’s Dilemma: How successful companies are embracing innovation units

Intercom, Inc.

He theorized that large, established companies, often known as incumbents, can become too focused on building better products and services for their most profitable customers and end up overlooking smaller customers in the process. I spoke with their VP of Product, Neil Caron, about Gartner’s foray into innovation units.