User Pilot

OCTOBER 20, 2023

The value-first approach, which characterizes PLG companies, translates into greater user engagement and satisfaction. The latter two are often linked with higher customer retention , which goes hand-in-hand with higher customer lifetime value (CLV). Both will allow you to acquire even more customers.

Scale 93

Scale Customer Lifetime Value SaaS Acquisition 93

The Angel VC

DECEMBER 20, 2013

[Update 01/17/2015: There's a new company called ChartMogul ( which we invested in ) which makes it easy to get a real-time dashboard similar to the template below. Check it out! ] [Note: This post first appeared as a guest post on the blog of Totango.

Startup 199

Startup Customer Lifetime Value SaaS Metrics 199

Hitenism

JANUARY 16, 2017

Optimizely CEO Dan Siroker wrote in this Quora post : “This was a journey we committed to back in August 2015 to put us on a path to sustained growth and profitability without additional venture capital. In 2016, venture capital investment in SaaS is up to $7B, from $1.5B To put it bluntly, we’ve had it easy in SaaS.

Scale 147

Scale Venture Capital SaaS Headcount 147

The Angel VC

NOVEMBER 29, 2013

Equally important is your retention , usually tracked by measuring churn (the inverse of retention), since your CLTV (customer lifetime value) is a direct function of how much you charge your customers and how long they stay on board. With that caveat in mind, the typical range that we’re seeing is between 5% and 25%.

Scale 190

Scale Startup SaaS Customer Lifetime Value 190

Chart Mogul

MARCH 6, 2018

Increased product personalization — This can lead to a stickier product with more invested, engaged users. User-generated value within the product — A great example of this is the large collection of Spotify playlists that users might create over time. *The in 2015 to €5.32 How much money do I make from my customers?

Payments 75

Payments Metrics EKS (Elastic Kubernetes Service) SaaS Payments 75

SmartKarrot

DECEMBER 16, 2021

Over 80% of business leaders agree that CX offers a competitive edge — this remains unchanged across 2015 to 2020. fully define and track the value of CX. A seamless experience will keep your customers coming back, increasing referrals, and customer lifetime value. Customers will spend more when CX is good.

Technical Review 11

Technical Review Technology Cost optimization & reporting Customer Lifetime Value 11