Paul Adams on avoiding over-corrections and finding balance when problem-solving
Intercom, Inc.
FEBRUARY 25, 2019
In 2013, we shipped many, many, many small things. The great product companies I’ve observed certainly obsess over that process , and they obsess about being operationally efficient and excellent. Because it was so bad, we – the leadership team of the product in engineering – started to swing the pendulum.
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