SaaStr

JUNE 20, 2025

Customer Service Platforms Threat: Voice agents indistinguishable from humans handling phone-based jobs at a fraction of human cost Market size: $85 billion addressable market for business calls alone 3.

AI Search 157

AI Search Artificial Intelligence AI CTO Hire 157

Tom Tunguz

OCTOBER 24, 2021

A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. Well, I joined Google, I guess now fairly early, but it was 2004. Excited to be back emceeing.

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

Outseta

OCTOBER 15, 2018

The company had for a few years prior followed a growth-first path, hiring aggressively and prioritizing projects designed to make an immediate impact on their growth rate. After the Series A, Buffer fell into a similar trap to Wistia - they hired too quickly, specifically to accelerate product development. The company even took $2.5M

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

BetterCloud

MAY 17, 2021

Daniel Waithe ’s career in Quality Assurance (QA) began in 2004, when he worked as a QA analyst for Citigroup. Secondarily, I had a chance to chat with [CTO Jamie Tischart ] even before he joined the company. For me, when I’m assessing good hires, I look for some key things that I think can survive any of those things.

New CTO 52

New CTO Part-Time VPE CTO Coach CTO Hire 52

SaaStr

APRIL 18, 2019

.” So it was a very hard time for us. And I remember they were born in 2004 our business was kind of at the bottom but they were also wound up being born nine weeks premature. And I thank a lot of that to actually Met Gourniak, who I hired at that time. ” But remarkably from there my life only got better.

Sales Recruiting 216

Sales Recruiting VP of Engineering Scale SaaS Payments 216

SaaStr

JANUARY 10, 2020

How does Bob think about when is the right time to hire a Head of Partnerships? Where do most startups go wrong both in hiring for partnerships and in the engagements themselves? Let’s hire an amazing VP of product who’s going to answer this question for us and kind of have the frameworks to do it.

Sales Hiring 142

Sales Hiring Outsourcing Services Scale CTO Hire 142