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Engineering Customer Success Processes for Maximum Impact

Valuize Consulting

Today, many businesses are investing in customer success technology in the hope that ‘plugging it in’ will solve the challenges that come with their current reality. Lean is now a global movement, after first taking hold in the manufacturing domain thanks to the Toyota Production System in post-WWII Japan. That’s a false hope.

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A Look Back: Slack at $30,000,000 in ARR

SaaStr

In a kind of analogous way, everyone uses the Internet now, which wasn’t true certainly, when we started Flickr, in late 2003. We started development in early 2004. There’s a vendor review approval process, and a security policy analyst, and their in house counsel wants to mark up the TOS. We invested a lot in that.

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