14 NPS Survey Best Practices For SaaS: How to Leverage NPS Surveys
User Pilot
MARCH 23, 2022
Then we’ll look at some benchmarks of what a good response rate is and the best practices to follow for optimal results. The 2022 NPS benchmark for SaaS is 41. NPS is a type of user survey developed in 2003 by Bain & Company. NPS benchmarks. NPS benchmarks vary from industry to industry.
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