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14 NPS Survey Best Practices For SaaS: How to Leverage NPS Surveys

User Pilot

Then we’ll look at some benchmarks of what a good response rate is and the best practices to follow for optimal results. The 2022 NPS benchmark for SaaS is 41. NPS is a type of user survey developed in 2003 by Bain & Company. NPS benchmarks. NPS benchmarks vary from industry to industry.

Scale 98
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SaaStr Podcasts for the Week with Domo and Gorgias — April 24, 2020

SaaStr

Prior to their IPO, Domo raised funding from the likes of Benchmark, Founders Fund, a16, Greylock and IVP to name a few. How does John think about the role of leadership in a crisis such as this? Where does John believe many leadership teams go wrong in times such as this? What is the right tone for the leader to adopt?

Scale 220