Achieving Customer Success Maturity: Focus Areas, Pitfalls, and Warning Signs
ChurnZero
MAY 20, 2021
In this preliminary phase, you’re still likely trying to reach product-market fit, you can count your customers on two hands, and you have a good sense of your customers’ satisfaction with your service despite not having any formal surveying. Traits: Product-market fit. $6M Pre-Build Phase. Build Phase.
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