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Why You Should Focus on Nurturing the Customer Relationship

Totango

Track the Right Metrics. By focusing on metrics that closely influence business outcomes , you can better provide value. Key metrics include: Business metrics that demonstrate how product engagement affects revenue. Adoption metrics that reveal how a customer uses the product.

article thumbnail

Why You Should Focus on Nurturing the Customer Relationship

Totango

Track the Right Metrics. By focusing on metrics that closely influence business outcomes , you can better provide value. Key metrics include: Business metrics that demonstrate how product engagement affects revenue. Adoption metrics that reveal how a customer uses the product.