Q&A with Maria Pergolino, Anthony Kennada, Aaron Ross and Jason Lemkin (Video + Transcript)
SaaStr
JANUARY 28, 2020
Our monthly self-service churn went from like 3% to like 9%, right? Jason : So that was laziness on the customer success side and I see it on the sales enablement side all the time, like the laziness is an excuse. We’re seeing that the marketplace is becoming like more and more noisy, right? We were wrong.
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