Valuize Consulting

DECEMBER 22, 2021

The initial sale represents only a fraction of a customer’s lifetime value; if you want the customer to realize their full revenue potential, you have to ensure their success and deliver tangible value throughout the customer journey, starting in your Pre-Sales motion and seamlessly carrying through to Post-Sales.

Customer Success 52

Customer Success Sales Retention Operational efficiency. 52

ChurnZero

JANUARY 13, 2023

The post-sales customer journey will also become more intelligent as organizations accelerate their use of cutting-edge data and technologies. Company-wide operational efficiency initiatives will force CS leaders to take a hard look at their teams, tools, and customer journeys. Post-sales functions will get a rebrand.

Trends 98

Trends Customer Success Sales Hiring Scale 98

SmartKarrot

FEBRUARY 21, 2023

When required, set an example for your direct reports by working directly with clients and showing them what best-in-class looks like in terms of operational efficiency and client communication. knowledge of market research, consumer feedback, and user requirements. Use appropriate data and a data-driven strategy.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19