Market Research Operational efficiency. Sales Recruiting Strategy 
SmartKarrot
FEBRUARY 21, 2023
To provide high levels of customer satisfaction, recruit and train the best customer success managers. When required, set an example for your direct reports by working directly with clients and showing them what best-in-class looks like in terms of operational efficiency and client communication.
ChurnZero
JANUARY 13, 2023
Customer sentiment, intention, and level of trust can be surfaced and incorporated into more predictive customer health scores while providing valuable insights and feedback to CSMs and account managers. Do they have top performers in place who are operating efficiently and driving value? Anita Toth , Chief Churn Crusher.
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