SaaStr

AUGUST 7, 2020

We’ve invested in over 300 companies at Salesforce Ventures and have partnered with both of you closely and it’s been amazing to see this story up close and personal over the years. Grew to over a hundred million dollars in revenue in five years. Matt Garratt: If you just look at Vlocity and nCino, amazing businesses.

Payment Solutions 149

Payment Solutions Pricing Payments Payment Services 149

ChurnZero

MAY 20, 2021

6M to $10M of Annual Recurring Revenue (ARR) or ~10 Customer Success Mangers (CSMs). You naturally generate loads of customer data – from usage data and payment data to logged tasks, activities, and calls – that often gets overlooked. You should know what percentage of revenue your company spends on Customer Success.

Customer Success 90

Customer Success Payments Payment Services Scale 90

SaaStr

AUGUST 15, 2020

Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still. So it’s about operational efficiencies, productivity gains, digital experiences and making sure we’ve captured those. You can’t just be a nice person that responds to emails. Nick Mehta: So let’s dive into the future.

Payment Methods 196

Payment Methods Merchant Services Scale Payments 196

User Pilot

MAY 8, 2024

It gives the product a competitive advantage, improves brand reputation, and propels revenue growth. Personalize experiences for different customer segments. Cultivate a customer-centric culture from leadership down. Personalization satisfies users’ emotional needs: it makes them feel valued and understood.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105