Headcount Marketplace as a Service Payments Retention 
Intercom, Inc.
NOVEMBER 30, 2021
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SaaStr
JUNE 16, 2020
So I think that is somewhat of a good news in this in that SaaS businesses are sticky. And so while the churn I don’t want to minimize it, stable base of revenue should be able to maintain that through the year. Whereas, if companies have a bit higher attrition and retentions less than 80%, the churn could go up to above 16%.
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