12 Customer Success predictions and trends for 2023
ChurnZero
JANUARY 13, 2023
First, digital CS will become a way of life due to flat or reduced headcount. As more mundane tasks are automated by machine learning and AI, people have increasingly more time to devote to developing relationships with customers. A few common themes emerged. Joel Passen , co-founder, Sturdy. AI is real and it works.
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