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A Roadmap to Customer Success for SMBs

SmartKarrot

OCTOBER 27, 2020

Traceability and accountability become more viable when you are aligned with a customer success roadmap. The whole organization has to be governed with customer-centric philosophy to turn that into a powerful competitive advantage. When they know why they are doing a certain task, they would align more with the plan you have for them.

Customer Success 10
Customer Success Scale Traceability Sales Hiring 10
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Unlearning the Growth vs. Costs Myth

OPEXEngine

JANUARY 24, 2023

Although TSR growth varies by industry, we see the same link between productivity leadership and high TSR across industries. Many companies accelerated their digital agenda in response to the Covid pandemic, making it table stakes for productivity leadership. Automation and digitization.

VP of Engineering 52
VP of Engineering Underperforming Technical Team Traceability Scale 52
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