Customer Success and Upsells: How to Make the Most of Opportunities
Totango
MAY 23, 2019
It’s also worth noting that up to 70% of revenue in a subscription business comes from existing customer renewals and upsells. To create happy customers, you have to shift your focus from the sales event and toward the ongoing nurturing of existing customers. Accelerate onboarding to help the customer realize value early.
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