Enterprise readiness, Headcount and Presentation

Gong’s Linda Lin on customer success strategies for moving upmarket

Intercom, Inc.

MAY 13, 2021

These evolving demands from enterprise customers bring with them different skillsets customer success managers need to hone. So how do you create a strong, enterprise-ready team? Early on, how you might think about your capacity planning or your headcount allocation for CS is very much a cost-centric framework.

Scale

Scale Customer Success Sales Hiring Strategy

Lessons learned from growing a PM team in a hyper-growth startup

Point Nine Land

APRIL 21, 2021

Sometimes you know that you will be working on improving something with a number of engineers and during a number of quarters, you have a reasonable metrics target but you really don’t know which features are going to be delivered, then better present it that way. An organizational task. Keep it simple, all the way.

Sales Hiring

Sales Hiring Startup Scale Software Review

SaaS Brief

Gong’s Linda Lin on customer success strategies for moving upmarket

Lessons learned from growing a PM team in a hyper-growth startup

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