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Forget Support — Optimize for Full Funnel Customer Success

FastSpring

And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder. But the support team are responsible for first response times, for things like NPS, whereas what we’re responsible for is, ultimately, outcomes.”

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Sales Hacker Recommends: 97 Best Sales Books for Peak Performance (2020 Update)

Sales Hacker

Strategy and Process. Sales Development and Prospecting. The Sales Development Playbook. Sales Engagement. Sales Engagement. Sales Enablement. The Sales Enablement Playbook. Enablement Mastery. The 5 Dysfunctions of a Team. Blueprints for a SaaS Sales Organization. Hacking Sales.

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Heap for Event Tracking: Features, Pricing, and Review

User Pilot

Looking for an effective event tracking tool and wondering if Heap is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest.

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Customer Success: The Definitive Guide to Customer-centric Growth 2020

Sixteen Ventures

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. How to Develop a Customer Success Strategy. Sales Process Engagement.