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What is an Online Terminal and Why Do Merchants Need One?

Stax

Online payment systems are the standard. Online terminals (sometimes referred to as virtual terminals) power various types of transactions, including eCommerce and payments made over the phone. They act as a bridge between traditional payment processing and online payment possibilities.

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SaaS Renewals: A Guide for Increasing Customer Retention (+Best Practices)

User Pilot

Proactively managing SaaS renewals and customer engagement reduces both involuntary and voluntary churn. User retention rate measures long-term user engagement, calculated by adjusting end-period users for new acquisitions, and then dividing by start-period users.

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How to Find the Best SaaS Billing Platform: A Complete Guide

Stax

But if you’re a B2B solution, there’s a high likelihood that businesses will be interested in being able to accept customer payments, rather than just sending them a PayPal link or to a generic payment gateway. How do you add payment processing capabilities to your software? By partnering with a trusted SaaS billing platform.

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9 Must-Have Integrations to Level Up Customer Success Software

ChurnZero

The tool is used to facilitate and track interactions between support agents and customers via live chat, social media, phone, and email (often ticketing) as well as to create knowledge bases and other self-service customer help resources. Product analytics software tracks user engagement with your product including page and feature events.

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The 10 Biggest Trends in Entrepreneurship to Look For in 2021

Neil Patel

It’s easy to integrate popular payment platforms, like Stripe. Include engaging, valuable CTAs on your landing pages. They’re highly engaged with their audiences, for one thing. Did you know the typical consumer spends over seven hours a day on average engaging with media? The upshot? Micro-Influencers.

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10 of the best community platforms for online entrepreneurs

Natalia Luneva

Similar platforms are usually used by community managers, marketing managers, customer support managers, and product managers to engage users, retain customers, facilitate the support process, and gather product feedback. 1 Higher Logic, Member and Customer Engagement Platform. Why should SaaS startups build communities?

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Oct 18 – Customer Success Jobs

SmartKarrot

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. Handle client escalations around concerns or issues with their webinar experience.